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	<title>Comments for Philosophy of Management</title>
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	<link>http://www.philosophyofmanagement.com/blog</link>
	<description>Timothy Mojonnier&#039;s Blog About Education, Life &#38; the Zen of Business</description>
	<lastBuildDate>Sat, 18 Feb 2012 23:05:04 +0000</lastBuildDate>
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		<title>Comment on When Child Labor Is Ethical by Timothy Mojonnier</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/17/child-labor-ethical#comment-2790</link>
		<dc:creator>Timothy Mojonnier</dc:creator>
		<pubDate>Sat, 18 Feb 2012 23:05:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2170#comment-2790</guid>
		<description>Thank you for your comments and observations.  I want to clarify one point where you state: “I don’t think that gives Western companies a carte blanche to exploit such a reality…employing younger workers in conditions that are downright inhumane.” In reality, it is the suppliers of the major western corporations who are most often responsible for the conditions that you cite. Currently, Apple’s current public relations problems pertain to allegedly, substandard conditions within its supplier network. No one is accusing Apple of sweatshop-like conditions within any of the facilities that it owns.

Nevertheless, I totally agree with you—and probably should have made it more explicit—that the idea of children working in “sweatshop-like” conditions is deplorable. For that matter, it is inhumane for anyone to work in that type of environment. Western companies must rigorously enforce and audit their suppliers to root out those who are mistreating their workers.

Having said that, we must appreciate the fact that the wages that the “tennis shoe” workers receive are helping to bring many people out of poverty and into the middle class. As long as working conditions in the factory are humane, the right thing to do may be to refrain from imposing our moral standards on a developing country, relegating the child to scrounging in the local dump.</description>
		<content:encoded><![CDATA[<p>Thank you for your comments and observations.  I want to clarify one point where you state: “I don’t think that gives Western companies a carte blanche to exploit such a reality…employing younger workers in conditions that are downright inhumane.” In reality, it is the suppliers of the major western corporations who are most often responsible for the conditions that you cite. Currently, Apple’s current public relations problems pertain to allegedly, substandard conditions within its supplier network. No one is accusing Apple of sweatshop-like conditions within any of the facilities that it owns.</p>
<p>Nevertheless, I totally agree with you—and probably should have made it more explicit—that the idea of children working in “sweatshop-like” conditions is deplorable. For that matter, it is inhumane for anyone to work in that type of environment. Western companies must rigorously enforce and audit their suppliers to root out those who are mistreating their workers.</p>
<p>Having said that, we must appreciate the fact that the wages that the “tennis shoe” workers receive are helping to bring many people out of poverty and into the middle class. As long as working conditions in the factory are humane, the right thing to do may be to refrain from imposing our moral standards on a developing country, relegating the child to scrounging in the local dump.</p>
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		<title>Comment on When Child Labor Is Ethical by youngperson</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/17/child-labor-ethical#comment-2789</link>
		<dc:creator>youngperson</dc:creator>
		<pubDate>Fri, 17 Feb 2012 20:57:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2170#comment-2789</guid>
		<description>Interesting post. Obviously the safety nets in the U.S. and Europe are much greater than those in developing countries, so the idea that a family would rely on the wages of a child in order to be able to afford such basics as food and shelter is inconceivable to us.

But while child labor is unfortunately necessary to the survival of many families in the developing world, I don’t think that gives Western companies a carte blanche to exploit such a reality in order to create a cheaper tennis shoe. These corporations are not simply hiring younger workers; they are often employing them in conditions that are downright inhumane. When Americans or Europeans are outraged to discover that Nike or Ikea employs children in its factories abroad, I think it is more about the sweatshop-like environments rather than the young ages of the employees alone. Perhaps that is why Nike has been able to repair its image somewhat by providing its child employees with food and education.

Moreover, I don’t think labor practices during the Industrial Revolution absolve 21st century Western companies from applying modern standards to their employees, whether they live in the U.S. or China. As Americans, are we really being hypocritical to be outraged by inhumane working conditions in American-owned factories in Vietnam or Bangladesh simply because similar practices were once employed here? Could we not be righteously outraged by modern-day slavery, or by a foreign government that denies women the right to vote? I am not arguing that Western governments should forcefully intervene in foreign countries that do not share our values or our laws. But I think that it’s cynical to say that major corporations can exploit a lack of labor laws in developing countries without any ethical trespass.

So while I believe that there are certain situations in which Western companies can employ children in developing countries ethically, I think that it’s something that must be done with the utmost consideration and care.</description>
		<content:encoded><![CDATA[<p>Interesting post. Obviously the safety nets in the U.S. and Europe are much greater than those in developing countries, so the idea that a family would rely on the wages of a child in order to be able to afford such basics as food and shelter is inconceivable to us.</p>
<p>But while child labor is unfortunately necessary to the survival of many families in the developing world, I don’t think that gives Western companies a carte blanche to exploit such a reality in order to create a cheaper tennis shoe. These corporations are not simply hiring younger workers; they are often employing them in conditions that are downright inhumane. When Americans or Europeans are outraged to discover that Nike or Ikea employs children in its factories abroad, I think it is more about the sweatshop-like environments rather than the young ages of the employees alone. Perhaps that is why Nike has been able to repair its image somewhat by providing its child employees with food and education.</p>
<p>Moreover, I don’t think labor practices during the Industrial Revolution absolve 21st century Western companies from applying modern standards to their employees, whether they live in the U.S. or China. As Americans, are we really being hypocritical to be outraged by inhumane working conditions in American-owned factories in Vietnam or Bangladesh simply because similar practices were once employed here? Could we not be righteously outraged by modern-day slavery, or by a foreign government that denies women the right to vote? I am not arguing that Western governments should forcefully intervene in foreign countries that do not share our values or our laws. But I think that it’s cynical to say that major corporations can exploit a lack of labor laws in developing countries without any ethical trespass.</p>
<p>So while I believe that there are certain situations in which Western companies can employ children in developing countries ethically, I think that it’s something that must be done with the utmost consideration and care.</p>
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		<title>Comment on State of Customer Service in America by Timothy Mojonnier</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/06/state-customer-service-america-kindle-lost-chicago-ashville-north-carolina#comment-2786</link>
		<dc:creator>Timothy Mojonnier</dc:creator>
		<pubDate>Thu, 16 Feb 2012 15:23:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2071#comment-2786</guid>
		<description>Sorry, but my Kindle was not the Kindle Fire, so your Ap would not apply. Sounds like the ap is an electronic version of the child harness that people use to keep their children tethered to them.</description>
		<content:encoded><![CDATA[<p>Sorry, but my Kindle was not the Kindle Fire, so your Ap would not apply. Sounds like the ap is an electronic version of the child harness that people use to keep their children tethered to them.</p>
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		<title>Comment on State of Customer Service in America by Carlos</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/06/state-customer-service-america-kindle-lost-chicago-ashville-north-carolina#comment-2785</link>
		<dc:creator>Carlos</dc:creator>
		<pubDate>Thu, 16 Feb 2012 04:33:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2071#comment-2785</guid>
		<description>Timothy,
Thanks for sharing.
Next time you go travelling, better be safe than sorry when bringing your kindle with you.
Lab4Apps, a young start up just released its app today for all Kindle Fire users helping them retrieve their lost or stolen Kindle Fire.  The app will allow Kindle Fire owners to locate their Kindle Fire instantly if it’s ever lost or stolen, using state-of-the-art Wi-Fi triangulation. Once downloaded, the owner is asked to provide only an e-mail address and a password to setup their account on LocateMyKindle.com. The website can be accessed from any Internet browser to locate their Kindle Fire’s whereabouts immediately.

Kindle owners of all ages will be able to find their missing Kindle effortlessly. The app requires no technical knowledge and seamlessly enables and connects to the Internet automatically. Ensuring that the service can retrieve the Kindle&#039;s location when requested by the owner.

Should your Kindle fall into the wrong hands, Locate My Kindle’s remarkable tamper-proof technology relentlessly protects your device. By preventing any unauthorized attempts to remove the software, it remains fully functional and able to report your Kindle’s location when you need it most. This groundbreaking app can also display the Kindle&#039;s previous location history on a detailed interactive map showing the date, time, latitude, and longitude as well as the address of the current location. You never have to worry about misplacing your Kindle ever again with Locate My Kindle installed.

So Timothy and all other Kindle owners, if your Kindle is a fire edition, then check out the locate my kindle app on amazon. Better safe than sorry :-)</description>
		<content:encoded><![CDATA[<p>Timothy,<br />
Thanks for sharing.<br />
Next time you go travelling, better be safe than sorry when bringing your kindle with you.<br />
Lab4Apps, a young start up just released its app today for all Kindle Fire users helping them retrieve their lost or stolen Kindle Fire.  The app will allow Kindle Fire owners to locate their Kindle Fire instantly if it’s ever lost or stolen, using state-of-the-art Wi-Fi triangulation. Once downloaded, the owner is asked to provide only an e-mail address and a password to setup their account on LocateMyKindle.com. The website can be accessed from any Internet browser to locate their Kindle Fire’s whereabouts immediately.</p>
<p>Kindle owners of all ages will be able to find their missing Kindle effortlessly. The app requires no technical knowledge and seamlessly enables and connects to the Internet automatically. Ensuring that the service can retrieve the Kindle&#8217;s location when requested by the owner.</p>
<p>Should your Kindle fall into the wrong hands, Locate My Kindle’s remarkable tamper-proof technology relentlessly protects your device. By preventing any unauthorized attempts to remove the software, it remains fully functional and able to report your Kindle’s location when you need it most. This groundbreaking app can also display the Kindle&#8217;s previous location history on a detailed interactive map showing the date, time, latitude, and longitude as well as the address of the current location. You never have to worry about misplacing your Kindle ever again with Locate My Kindle installed.</p>
<p>So Timothy and all other Kindle owners, if your Kindle is a fire edition, then check out the locate my kindle app on amazon. Better safe than sorry <img src='http://www.philosophyofmanagement.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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		<title>Comment on China&#8217;s Supply Chain Rocked by 13.6% Labor Cost Increase by Timothy Mojonnier</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/01/31/136-increase-chinas-minimum-wage-compete-global-manufacturing#comment-2783</link>
		<dc:creator>Timothy Mojonnier</dc:creator>
		<pubDate>Wed, 15 Feb 2012 18:55:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2044#comment-2783</guid>
		<description>Thanks for you comments. You are absolutely right in pointing out that there are many factors to consider beyond direct labors costs. The information that you provide regarding actual transportation costs for various categories of appliances is interesting. 

I also agree with your statement that the gap is narrowing. In some cases—when looking at total costs—the argument for back sourcing work to the U.S. does makes economic sense. Also, you make a compelling argument about the possibility that offshore suppliers will cut corners if the big box retailers push pack on price increases.</description>
		<content:encoded><![CDATA[<p>Thanks for you comments. You are absolutely right in pointing out that there are many factors to consider beyond direct labors costs. The information that you provide regarding actual transportation costs for various categories of appliances is interesting. </p>
<p>I also agree with your statement that the gap is narrowing. In some cases—when looking at total costs—the argument for back sourcing work to the U.S. does makes economic sense. Also, you make a compelling argument about the possibility that offshore suppliers will cut corners if the big box retailers push pack on price increases.</p>
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		<title>Comment on China&#8217;s Supply Chain Rocked by 13.6% Labor Cost Increase by Chris</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/01/31/136-increase-chinas-minimum-wage-compete-global-manufacturing#comment-2782</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Tue, 14 Feb 2012 20:12:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2044#comment-2782</guid>
		<description>Good Article.  

Re: your comparison of labor costs at GE vs China - there are a few other factors to consider into the equation: 

Freight costs - that is getting the finished goods from China to the US.
Duty/Tariff fees - the tax the Fed Govt puts on different types of imported products.

For small appliances - eg toasters - freight might cost $2 per unit.  On larger appliances like a refrigerator - it might be $20.

Duty varies but could be 5% of the product value.  If a toaster costs $10 in China that adds $.50.  If a fridge costs $300, that adds $15.

I&#039;m sure there are other govt incentives - tax breaks or credits - that are also sweetening the pot to add the jobs here.

And while these costs don&#039;t fully make up the dramatic labor cost difference, they do narrow the gap - and make it economically viable for a large co. like GE to make a &quot;political&quot; choice to bring a smattering of jobs back to the US.  

Where these rising Chinese labor costs will make a bigger impact is in lower cost/retail goods.  Manufacturers and importers will look to pass these cost increases along to the retailers and ultimately the consumers.  If however,  Walmart or other large retailers resist these cost increases, manufacturers will instead start cutting corners on the materials and/or quality control of these goods.   

So while you may still get a pair of scissors of a small toy for $3, don&#039;t expect it to last very long before breaking.

Welcome to the New America!</description>
		<content:encoded><![CDATA[<p>Good Article.  </p>
<p>Re: your comparison of labor costs at GE vs China &#8211; there are a few other factors to consider into the equation: </p>
<p>Freight costs &#8211; that is getting the finished goods from China to the US.<br />
Duty/Tariff fees &#8211; the tax the Fed Govt puts on different types of imported products.</p>
<p>For small appliances &#8211; eg toasters &#8211; freight might cost $2 per unit.  On larger appliances like a refrigerator &#8211; it might be $20.</p>
<p>Duty varies but could be 5% of the product value.  If a toaster costs $10 in China that adds $.50.  If a fridge costs $300, that adds $15.</p>
<p>I&#8217;m sure there are other govt incentives &#8211; tax breaks or credits &#8211; that are also sweetening the pot to add the jobs here.</p>
<p>And while these costs don&#8217;t fully make up the dramatic labor cost difference, they do narrow the gap &#8211; and make it economically viable for a large co. like GE to make a &#8220;political&#8221; choice to bring a smattering of jobs back to the US.  </p>
<p>Where these rising Chinese labor costs will make a bigger impact is in lower cost/retail goods.  Manufacturers and importers will look to pass these cost increases along to the retailers and ultimately the consumers.  If however,  Walmart or other large retailers resist these cost increases, manufacturers will instead start cutting corners on the materials and/or quality control of these goods.   </p>
<p>So while you may still get a pair of scissors of a small toy for $3, don&#8217;t expect it to last very long before breaking.</p>
<p>Welcome to the New America!</p>
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		<title>Comment on Can Business Ethics Be Taught? by Unethical Mortgage Practices Caused the Financial Crisis &#124; Philosophy of Management</title>
		<link>http://www.philosophyofmanagement.com/blog/2010/09/20/can-business-ethics-be-taught#comment-2776</link>
		<dc:creator>Unethical Mortgage Practices Caused the Financial Crisis &#124; Philosophy of Management</dc:creator>
		<pubDate>Fri, 10 Feb 2012 19:34:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophiesofbusiness.com/blog/?p=751#comment-2776</guid>
		<description>[...] the public for the unethical practices and crimes that were committed against it. In 2001 and 2002, members from senior management at Enron and WorldCom were prosecuted and convicted for performing various [...]</description>
		<content:encoded><![CDATA[<p>[...] the public for the unethical practices and crimes that were committed against it. In 2001 and 2002, members from senior management at Enron and WorldCom were prosecuted and convicted for performing various [...]</p>
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		<title>Comment on State of Customer Service in America by Timothy Mojonnier</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/06/state-customer-service-america-kindle-lost-chicago-ashville-north-carolina#comment-2773</link>
		<dc:creator>Timothy Mojonnier</dc:creator>
		<pubDate>Tue, 07 Feb 2012 18:50:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2071#comment-2773</guid>
		<description>Hi Paul,
Thanks for your perceptive comments. I agree that live chat and phone lines are powerful weapons in the war to win the hearts and minds of customers. 

Also, I can relate to your experience in finding the “best” laundry. We have a 10 year-old Honda, Odyssey that has been serviced by the same Honda dealer for all those years. My wife has developed a personal relationship with one of the customer service managers. When she calls, he will do everything within his power to accommodate her requests. When it comes time to buy a new car, we plan to buy it from that dealer, because of the high level of customer service provided.</description>
		<content:encoded><![CDATA[<p>Hi Paul,<br />
Thanks for your perceptive comments. I agree that live chat and phone lines are powerful weapons in the war to win the hearts and minds of customers. </p>
<p>Also, I can relate to your experience in finding the “best” laundry. We have a 10 year-old Honda, Odyssey that has been serviced by the same Honda dealer for all those years. My wife has developed a personal relationship with one of the customer service managers. When she calls, he will do everything within his power to accommodate her requests. When it comes time to buy a new car, we plan to buy it from that dealer, because of the high level of customer service provided.</p>
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		<title>Comment on State of Customer Service in America by Paul Oscar</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/06/state-customer-service-america-kindle-lost-chicago-ashville-north-carolina#comment-2772</link>
		<dc:creator>Paul Oscar</dc:creator>
		<pubDate>Tue, 07 Feb 2012 17:09:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2071#comment-2772</guid>
		<description>Hi Tim,
Glad you received your Kindle back.  Did United agree to add a live chat or phone line so customers can talk with someone 24 / 7?  I agree with you that superior customer service is a marketing tool that can differentiate an organization.  As an example,  I do not take my laundry to the cheapest place in town.  I deal with people that make it easy to business with and obviously do a good job at cleaning clothes.  Same logic for airlines.  I will pay somewhat of a premium to have a pleasant experience.</description>
		<content:encoded><![CDATA[<p>Hi Tim,<br />
Glad you received your Kindle back.  Did United agree to add a live chat or phone line so customers can talk with someone 24 / 7?  I agree with you that superior customer service is a marketing tool that can differentiate an organization.  As an example,  I do not take my laundry to the cheapest place in town.  I deal with people that make it easy to business with and obviously do a good job at cleaning clothes.  Same logic for airlines.  I will pay somewhat of a premium to have a pleasant experience.</p>
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		<title>Comment on State of Customer Service in America by Customer Service Excellence Is About Customer Satisfaction &#8230; &#171; Customer Service Max</title>
		<link>http://www.philosophyofmanagement.com/blog/2012/02/06/state-customer-service-america-kindle-lost-chicago-ashville-north-carolina#comment-2770</link>
		<dc:creator>Customer Service Excellence Is About Customer Satisfaction &#8230; &#171; Customer Service Max</dc:creator>
		<pubDate>Tue, 07 Feb 2012 04:40:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.philosophyofmanagement.com/blog/?p=2071#comment-2770</guid>
		<description>[...] the rest here: Customer Service Excellence Is About Customer Satisfaction &#8230;   Comments [...]</description>
		<content:encoded><![CDATA[<p>[...] the rest here: Customer Service Excellence Is About Customer Satisfaction &#8230;   Comments [...]</p>
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